Legal

Terms, shipping & returns

Last updated 12 September 2026

1. Who you are buying from

Nailo products are sold by MDM Family s.r.o., Slovakia (“Nailo”, “we”). By placing an order you agree to these terms. Nothing in them limits your statutory consumer rights.

2. Ordering and payment

Orders are placed through our Shopify checkout. Your order is accepted when we send the order confirmation email. Prices are shown in US dollars and include VAT where applicable. We accept major cards, Apple Pay, Google Pay and PayPal. We may cancel an order if a product is unavailable or a price was displayed in error; you will receive a full refund in that case.

3. Prices, offers and discount codes

Compare-at prices reflect the regular price of the same model in our store before a promotion. The code WELCOME10 gives 10% off a first order and cannot be combined with other codes. Every order includes a free glass nail file while stocks last.

4. Shipping

• Shipping is free on every order, worldwide, with no minimum.
• Orders are dispatched within 1 to 3 business days. Typical delivery is 7 to 15 business days within the EU and 10 to 20 business days to the UK, US and Australia; other destinations may take longer. You receive a tracking link by email.
• Delivery times are estimates. Customs processing, holidays and carrier delays can extend them.
• Any import duties or taxes charged by your country are the responsibility of the recipient.
• Please check the address you enter at checkout. We cannot redirect a parcel once it has been dispatched.

5. Returns and refunds

• You can return your Nailo within 30 days of delivery for a full refund, for any reason.
• To start a return, email mdmfamily.sro@gmail.com with your order number. We reply with the return address and instructions within one business day.
• The product should be complete and in a resalable condition. Used units are accepted; please clean them first.
• Refunds are issued to the original payment method within 14 days of receiving the return.
• If a product arrives damaged or defective, contact us within 7 days of delivery with photos and we will send a replacement or refund at no cost to you.
• EU consumers additionally have a 14-day right of withdrawal from the day of delivery; the 30-day policy above is longer and applies in full.

6. Warranty

Every Nailo is covered by a 12-month warranty against manufacturing defects from the date of delivery. The warranty does not cover normal wear of the grinder head, damage from drops, liquids or misuse, or units opened or modified. EU consumers have a statutory 2-year guarantee that applies in addition to this warranty.

7. Safe use

• Charge the unit fully before first use with the included USB-C cable and a standard 5 V phone charger.
• Use the slow speed on infants and thin nails. Never leave a child unattended with the device.
• Keep the guide slot clean. Empty the clippings compartment after each use.
• Nailo is a personal grooming device, not a medical device. If you have diabetes, poor circulation or a nail infection, ask a healthcare professional before use.

8. Intellectual property

The Nailo name, site design, text and images are owned by us or our licensors. You may not reuse them without written permission.

9. Liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect losses. Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Governing law

These terms are governed by the laws of the Slovak Republic. If you are a consumer, you also benefit from the mandatory consumer protection rules of the country where you live, and you may bring a claim in your local courts. EU consumers can also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

11. Contact

mdmfamily.sro@gmail.com or the contact form. We reply within one business day.